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Refund policy

Retreat refund policy

If a client cancels a booking 90 days or more before the Retreat, the deposit or full payment (in case it was already due) is transferable to a new Shanti Yoga Retreat. Such new Retreat of client’s choice must take place within 12 months from the day of cancellation. Precondition is that the new Retreat of client’s choice is still open for registration. Shanti Yoga does not guarantee any free places in such new Retreats of client’s choice.

If a client cancels a booking 30-90 days before the Retreat, half of the full payment is forfeited and half of the full payment is transferable to a new Shanti Yoga Retreat.

If a client cancels a booking 0-30 days before the Retreat, the full payment is forfeited, not transferable and not refundable.

Any credits or refunds for no-shows, late arrivals or early departures are excluded without any exceptions.

In case a client is in default (nonpayment or partial payment), Shanti Yoga is entitled to cancel the booking of such client. Any amounts received by Shanti Yoga at the time of such cancellation are non-refundable and Shanti Yoga is not liable for any additional costs associated with such cancellation (transport cancellations, etc.).

If Shanti Yoga must cancel a booked Retreat for any reason except force majeure circumstances, a client may request to have the full payment transferred to another retreat or apply for a full refund. Shanti Yoga is not liable for any additional costs associated with such cancellation (transport cancellations, etc.).

If Shanti Yoga must cancel a booked Retreat under force majeure circumstances, a transfer of paid deposits and/or full payments to another retreat is not possible and any payments (deposits and/or full payments) are not refundable. Force majeure circumstances are circumstances beyond the control of majeure circumstances such as but not limited to wars, strikes, riots, crimes, groundings or insolvencies of airlines, insolvencies or other closures of weather/nature (storms, hurricanes, floods, earthquakes, volcanic eruptions etc.) due to which a venue cannot be reached in time (by clients and/or teachers/trainers) or a venue cannot be used and enjoyed (full or partial destruction of venue and/or surroundings) and/or the traveling to and/or staying at the venue would put clients and/or teachers/trainers at an unreasonable risk.

Refund Policy for Downloadable Products

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else.

You can return or exchange your purchase for up to 48 hours from the purchase date. The purchase amount would be credited back to the account within 10 working days.

Refund Policy for Products

Our policy lasts 8 days. If 8 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be send to your Bank/ PayPal Account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using our contact us form.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us using our online form and send your item to: Posredništvo Louder, Nina Križanec Rodica, s. p., Ulica Karla Vovka 14, 3220 Štore, Slovenia.

Returns & Shipping
To return your product, you should mail your product to: Posredništvo Louder, Nina Križanec Rodica, s. p., Ulica Karla Vovka 14, 3220 Štore, Slovenia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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